Corporate Communnications 1-800-465-0883
ivN1990-2
Iwatsudesktopsolutions5-4An alternative to a physical IP station that sits on your desk, the Iwatsu Enterprise Softphone can be loaded onto a PC and emulate all Iwatsu Enterprise Suite system features without the physical station. The softphone uses a headset and the PC's IP connection to deliver a full featured IP station that operates as a regular extension on your network.AccuCall-Web Advanced is a historical call accounting application that provides managers the ability to monitor and track day-to-day business performance. Designed specifically for the Iwatsu Enterprise Suite, AccuCall-Web is a web-based application used to generate system reports.MyEC Phone is a desktop application that allows end users the ability to make changes to their Icon Series phones—or any Iwatsu phone—on the fly. It was designed to give end users access to often-modified phone features such as key pattern layout, speed dial, display name, volume and more. But more importantly, the MyEC Phone application was designed to be intuitive and easy for end users.The Virtual DSS from Iwatsu Voice Networks is a highly customizable application that provides easy access to other Iwatsu telephones using the PC—eliminating bulky, hardware-based DSS units. It was designed to greatly reduce overall call handling time and provide visual indication of the current status of each Iwatsu telephone, all while maximizing the user’s desk space.Soft Attendant Console is a software application that works in unison with the Iwatsu Enterprise Suite station, and facilitates users placing, transferring, and holding calls through the PC. While anyone can use the application, Soft Attendant 2.0 is primarily designed for power users such as the attendant position and department assistants.The Call Director from Iwatsu Voice Networks is a complete desktop call control application for Iwatsu Icon users. The Call Director is a simple, intuitive application that installs on the user’s PC and provides visual indication of incoming and outgoing calls.

ACCUCAL-new
AccuCall-Web Advanced is a historical call accounting application that provides managers the ability to monitor and track day-to-day business performance. Designed specifically for the Iwatsu Enterprise Suite, AccuCall-Web is a web-based application used to generate system reports.

Accucal-Web Brochure

AccuCallWeb

Primarily used in SMBs, AccuCall-Web Advanced has the following features:

  • · Call Viewer – Use hyperlinks to navigate through all the reported call data. Easily drill down beyond summary data to get more detail on caller ID, call progress, account code, time spent in process, etc.
  • · Contact Center Networks – AccuCall-Web reports identify the agent or group location within the contact center network or business.
  • · Costing – Generate costing reports with assigned cost-per-minute values. Costing rates can be assigned to area codes, trunks or trunk groups for incoming and outgoing calls.
  • · Agent Reports – View reports generated by agents or station ID and assign phone charges based on cost.
  • · Review and Manage Data – Directly print from the browser or export reports to Adobe® Acrobat (PDF) and Microsoft® Excel®, and other industry formats.
  • · Simultaneous Users – Up to ten simultaneous users may view the AccuCall-Web Advanced and data reports